Nathan Eddy

More than 80 percent of banks polled recognize that online and mobile banking channels improve customer engagement, and 93 percent of banks said they would expect increased customer satisfaction if a high-quality video banking service were put in operation. Those were the findings of a survey of 136 banking professionals from 52 countries, which was […]

Big data health analytics specialist CloudMedx announced the latest version of its analytics platform, which provides real-time visual insights and predictive analytics around population clinical risk and outcomes based on machine learning and natural language processing. CloudMedx provides a risk calculator for patients so that doctors can address their care, which allows doctors to treat […]

NGINX, a specialist in delivering sites and applications for the Web, announced the availability of Plus Release 9 (R9), the latest release of its application delivery platform. The introduction of dynamic modules in Plus R9 allows the platform to be extended at runtime. Customers can now select the extensions they want, and install them directly […]

Cyber-terrorism should be taken more seriously as 63 percent of respondents feel terrorists are capable of launching a catastrophic cyber-attack on the U.S. within one year, according to a Thycotic survey of more than 200 security industry representatives. The study revealed the key concerns of information security executives, which included the growing threats of global […]

Travelers in the Atlanta airport are likely to have a better mobile service experience than those in Los Angeles’ airport, according to a report from RootMetrics. The company’s mobile performance rankings of the 50 busiest airports in the U.S. place Southwest Florida International at the top, followed by Sacramento International, Hartsfield-Jackson Atlanta International, Dallas Love […]

Information management specialist Kodak Alaris launched a series of software enhancements designed to help businesses and governments accelerate their digital transformation. Kodak Info Input Express and Kodak Info Input Solution version 4.0, which features a new mobile app, deliver simplified, connected and secure solutions to combat the overwhelming amount of data. Info Input Solution 4.0 […]

Application networking and security specialist A10 Networks announced six new Thunder Series appliances, fourth-generation offerings designed to expand customer choice for entry-level, upper mid-range and high-end appliances. A10 offers a cloud ready platform with the ACOS Harmony architecture, which is fully programmable with 100 percent API coverage and many other advanced features per product to […]

Enterprise resource planning (ERP) specialist QAD announced enhancements to its Cloud ERP and Enterprise Applications 2016 and to its transportation management system and enterprise asset management platform. Santa Cruz, the second phase of the company’s Project Channel Islands user experience initiative, is available to early adopters running on 2015 and 2016 versions of Cloud ERP. […]

Businesses see big benefits to offering individualized customer and employee experiences but struggle to deliver them, according to an Oracle survey of 300 C-level executives across 10 industries. In the health care industry, for example, 70 percent of organizations surveyed noted that budget and cost constraints are hindering them from delivering more individualized services, with […]

The average doctor’s appointment experience, from self-diagnosis to follow up, fails to meet today’s consumer standards for convenience, information and speed, according to a Sequence survey of more than 2,000 U.S. consumers. In addition to identifying points of stress for patients, the survey uncovered a need for more technology-driven consumer experiences, with 88 percent of […]

Lexmark announced the availability of Kofax TotalAgility 7.3, a unified platform offering omni-channel customer engagement and digital transformation across multiple use cases. Aimed at buyers driving digital transformation initiatives and digitizing business operations, from inbound information capture through outbound customer communications, TotalAgility orchestrates the multiple interactions critical to success in customer engagement. The platform provides […]

Big data analytics and marketing applications specialist Teradata announced the Communications Compliance Analytic Solution, an end-to-end platform for monitoring digital communications across an organization to detect suspect material. It applies multi-genre advanced analytics techniques, including machine learning, text analytics, pattern recognition, graph analysis and ad hoc analysis to create a predictive model that automatically screens […]