Nathan Eddy

An overwhelming majority of people begin the customer service journey with the aim to speak to a live agent, and will often circumvent automated phone and online systems in order to reach one, according to a survey of 1,321 American consumers conducted by Interactions and the Center for Research on the Information Society. Often, respondents […]

The Internet of things (IoT) will help lead the U.S. consumer technology industry to record-setting revenues in 2016, according to a report from the Consumer Technology Association (CTA). CTA’s retail revenue projection for 2016 is $287 billion. Its wholesale revenue projection is $224 billion. In video, smart TVs are projected to sell 27 million units […]

Samsung announced the launch of the Portable SSD T3, a palm-sized, external solid state drive (SSD) that offers multi-terabyte (TB) storage capacity. The company is offering a new 2TB T3 SSD, along with a wide range of capacity options, including 250 gigabyte (GB), 500GB, and 1TB. Equipped with Samsung’s proprietary Vertical NAND (V-NAND) and SSD […]

The top concerns hindering small business owners at the end of 2015 were longstanding business issues such as lack of capital (29 percent), competition (17 percent), lack of good employees (16 percent), and taxes (13 percent), according to a survey of small business-owners by Manta. Though they weren’t fearful about breaking news and regulatory changes […]

Health IT professionals working for consulting firms recorded the highest average salaries, while those working for hospitals that are part of a multi-hospital system reported the lowest average salaries, according to an HIMSS report. The survey of 1,900 respondents included a wide variety of titles, from executive level titles such as CEO and CIO to […]

AT&T announced a family of Long Term Evolution (LTE) modules to meet the needs of a range of Internet of things (IoT) applications. These modules are designed to simplify and lower the cost of IoT device designs as well as to improve device performance. The M14A2A – LTE Only Category 1 is designed to limit […]

More than 90 percent of IT decision makers see enterprise mobility as the critical function for customer engagement, competitiveness and operational productivity in 2016, according to an Appian study of 306 decision makers, which was conducted by Harris Poll. Additionally, nearly three in four (73 percent) say their companies are planning to mobilize the entire […]

More than 20 percent of national business brokers have had a client sell their small business due to higher health care costs, according to a nationwide survey of business brokers conducted by BizBuySell, a marketplace for buying or selling small businesses. The survey also found 8 percent of surveyed brokers have had a client sell […]

The WiFi Alliance announced the WiFi HaLow designation for products incorporating IEEE 802.11ah technology, which operates in frequency bands below one gigahertz, offering longer range and lower power connectivity to WiFi Certified products. WiFi HaLow is designed to enable a variety of new power efficient use cases in the smart home, connected car, and digital […]

IT solution providers have an opportunity to find new and expanded business opportunities with accounting, law and marketing firms, according to a survey of 600 accounting, legal and marketing services firms. The vast majority of the firms surveyed (87.7 percent) have fewer than 10 employees, placing them directly in the small business target area for […]

Online shopping behemoth Amazon’s 21st holiday season was a record breaker for the company on several fronts as consumers flocked to the Web-based retail giant for everything from consumer electronics to films and original programming content. In addition, more than three million members worldwide joined Prime during the third week of December, bringing new levels […]

More than a third of adult smartphone owners report that they are healthier thanks to their smartphone and apps, according to a survey of 1,000 Americans 18 or older from Apigee. The survey also found more than two in five adult smartphone owners expect to spend more online this year, and one in five adult […]