Close
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Cloud
    • Cloud

    Salesforce Health Cloud Aims to Make Patient Data More Accessible

    By
    David Needle
    -
    September 2, 2015
    Share
    Facebook
    Twitter
    Linkedin
      Salesforce health cloud 2

      Can hospitals and other medical providers tap cloud computing to get a better picture of patients’ needs?

      That’s the promise of Salesforce Health Cloud, a new service developed with the help of several leading care providers, including Centura Health, DJO Global, Radboud University Medical Center in the Netherlands and the University of California, San Francisco (UCSF).

      With Health Cloud, patients will be able to access their medical community from mobile and desktop devices via the Salesforce Community Cloud that works on iOS and Android devices.

      Bringing cloud services to healthcare providers is a natural progression for Salesforce.com, which pioneered cloud-based Customer Relationship Management, says Joshua Newman, a physician who heads the Health Cloud product as chief medical officer and general manager of Salesforce Health Care and Life Sciences.

      “We have a huge ecosystem of healthcare customers using Salesforce and with UCSF, John Hopkins and others, we’ve shown what we can do,” Newman told eWEEK.

      With Salesforce Health Cloud doctors and other health care providers will be able to see a patient’s medical history, medications and appointments.

      They will be able to view other details such as recent lab results and even relevant information from providers not directly affiliated with the hospital. For example, health information from a participating chiropractor or physical therapist would show on the Facebook-like screen. Other features include screen alerts that let caregivers know about time-sensitive patient issues like missed appointments or the need to refill medications. The Salesforce Chatter social network tool is also included to give care coordinators ready access to internal conversations about specific patients across the care network.

      However, Newman is quick to point out that Salesforce isn’t trying to replace health care providers’ existing big investments in health record infrastructure or compete with Electronic Medical Record (EMR) systems.

      “We don’t want to force a rip and replace and compete with EMRs that do important things on the backend,” says Newman. “As we’ve done elsewhere, we work with the likes of SAP and Oracle on the backend, and we’ll work with EMRs to connect and extend those systems. We do compete on some point solutions and there are some great little companies focused on things like discharge planning and diabetic care, but they can’t scale up to match what we offer.”

      On the integration front, Salesforce announced that it’s working with independent software vendors (ISVs) MuleSoft and Philips as well as systems integrators Accenture, Deloitte, PwC and Persistent Systems to provide implementation services, customization, content and integration with leading medical IT systems, such as Epic, Cerner, GE Healthcare and others.

      The Health Cloud also has built-in services, called Salesforce Shield, designed to help health care providers adhere to compliance standards from the Health Insurance Portability and Accountability Act (HIPAA).

      Salesforce Shield includes Field Audit Trail, Platform Encryption, Data Archive and Event Monitoring. These services will enable healthcare providers to reliably manage, audit and archive patient data under current HIPAA requirements.

      Previews of Salesforce Health Cloud are available as of Sept. 2 with general availability slated for February 2016.

      The system is also designed to give doctors faster and better outreach to patients via their computers and mobile devices.

      Salesforce said a recent survey shows that the younger generation of patients, who grew up with iPhones, Facebook and FitBit wearable activity trackers, are demanding that providers offer more tech-savvy ways of managing their care.

      In the Salesforce-sponsored survey, of 1,700 Americans who have health insurance and a primary care doctor, 71 percent of those in the millennial generation said they want their doctors to provide a mobile app to actively manage their health, and 63 percent would be interested in proactively providing their health data from wearables to their doctors, so they can monitor their well-being.

      Asked whether any of this will shorten time in the waiting room, Newman has a ready answer:

      “In a lot of cases, you won’t have to go to the waiting room because this system is going to help you at home with more information about prevention and suggested lifestyle changes,” he said. “And you’ll be able to ask things in chat like ‘Is it okay to take this medication with milk?’– without making an appointment or waiting on the phone line to talk to someone.”

      David Needle
      Based in Silicon Valley, veteran technology reporter David Needle covers mobile, bi g data, and social media among other topics. He was formerly News Editor at Infoworld, Editor of Computer Currents and TabTimes and West Coast Bureau Chief for both InformationWeek and Internet.com.

      MOST POPULAR ARTICLES

      Cybersecurity

      Visa’s Michael Jabbara on Cybersecurity and Digital...

      James Maguire - May 17, 2022 0
      I spoke with Michael Jabbara, VP and Global Head of Fraud Services at Visa, about the cybersecurity technology used to ensure the safe transfer...
      Read more
      Cloud

      Yotascale CEO Asim Razzaq on Controlling Multicloud...

      James Maguire - May 5, 2022 0
      Asim Razzaq, CEO of Yotascale, provides guidance on understanding—and containing—the complex cost structure of multicloud computing. Among the topics we covered:  As you survey the...
      Read more
      Big Data and Analytics

      GoodData CEO Roman Stanek on Business Intelligence...

      James Maguire - May 4, 2022 0
      I spoke with Roman Stanek, CEO of GoodData, about business intelligence, data as a service, and the frustration that many executives have with data...
      Read more
      IT Management

      Intuit’s Nhung Ho on AI for the...

      James Maguire - May 13, 2022 0
      I spoke with Nhung Ho, Vice President of AI at Intuit, about adoption of AI in the small and medium-sized business market, and how...
      Read more
      Android

      Samsung Galaxy XCover Pro: Durability for Tough...

      Chris Preimesberger - December 5, 2020 0
      Have you ever dropped your phone, winced and felt the pain as it hit the sidewalk? Either the screen splintered like a windshield being...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2021 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×