Avaya Outsources to Accenture

Deal involves learning services.

Avaya has inked a multi-year outsourcing agreement with Accenture.

Under terms of the deal, Accenture will provide Web-based e-learning and classroom-based training, to Avaya employees, customers and Business Partners. Accenture also will assume management of Avaya Universitys global network of professionals.

Avaya University currently offers approximately 2000 courses to customers, associates and Business Partners. The courses cover business skills, IT skills, and skills building on Avayas voice, data and messaging products.

As part of the outsourcing arrangement, more than 200 Avaya employees will be offered employment with Accenture.

Separately, Avaya and Accenture have a customer relationship management (CRM) alliance to deliver contact center business solutions to help enterprises increase operational efficiency, enhance and retain customer relationships and support revenue growth.