Close
  • Latest News
  • Artificial Intelligence
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Artificial Intelligence
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Applications
    • Applications

    CPI Tightens Call Management

    By
    Caron Carlson
    -
    June 2, 2003
    Share
    Facebook
    Twitter
    Linkedin

      Upgrades to Conference Plus Inc.s teleconferencing infrastructure will allow enterprises to customize calls for enhanced security and efficiency.

      CPI last week unveiled an audio bridge from Spectel Inc., a developer based in Dublin, Ireland, with North American headquarters in Andover, Mass. The bridge allows greater control and management of operator-attended and auto-attended conferences. For high-end conferencing, users can set up password- protected preregistration systems, polling, and Q-and-A sessions. “Some of the older technology had been around anywhere from four to eight years,” said Tim Reedy, president and CEO of CPI, in Schaumburg, Ill. “We can use Spectels APIs to make sure audio conferences and Web conferences work together seamlessly.” Spectels open architecture allows CPI to customize services for enterprise customers, enabling tailored security features as well as functions such as participant data gathering and follow-up, Reedy said.

      Shell Oil Products U.S. has been using CPIs services for four years to link thousands of employees across the country and counterparts worldwide, according to John Aaronson, communications coordinator for the Shell unit, in Houston. The Shell Oil Co. subsidiary, which includes refineries, pipelines and service stations in the United States, uses 300,000 to 400,000 conference minutes each month, Aaronson said. Internally, Shell is using teleconferencing increasingly for department meetings and training so that employees dont have to travel, Aaronson said. For the refineries, it is an easy way to coordinate work and share information, he said.

      For training, CPIs ability to integrate Web conferencing with an audio call is particularly helpful because it allows trainees to see an application on the screen and discuss it in real time with an instructor. Until IP networks take a firm hold throughout enterprises, integrated Web and voice conferencing is the most efficient way to use online materials for training, Aaronson said. “Just pointing an arrow around on a screen wouldnt be of much benefit unless you could talk about whats going on,” he said.

      Before contracting with CPI, the Shell subsidiary used conferencing services from AT&T Corp., WorldCom Inc. and Global Crossing Ltd., Aaronson said. The company chose a comprehensive contract with CPI because it is large enough to handle Shells capacity but small enough to provide the kind of customer service and responsiveness that Aaronson was looking for, he said. “I thought I would get better service out of a company like [CPI] than a meganational company,” he said. “If theres a service issue, one call to our account representative, and its taken care of.”

      Caron Carlson
      Get the Free Newsletter!
      Subscribe to Daily Tech Insider for top news, trends & analysis
      This email address is invalid.
      Get the Free Newsletter!
      Subscribe to Daily Tech Insider for top news, trends & analysis
      This email address is invalid.

      MOST POPULAR ARTICLES

      Latest News

      Zeus Kerravala on Networking: Multicloud, 5G, and...

      James Maguire - December 16, 2022 0
      I spoke with Zeus Kerravala, industry analyst at ZK Research, about the rapid changes in enterprise networking, as tech advances and digital transformation prompt...
      Read more
      Applications

      Datadog President Amit Agarwal on Trends in...

      James Maguire - November 11, 2022 0
      I spoke with Amit Agarwal, President of Datadog, about infrastructure observability, from current trends to key challenges to the future of this rapidly growing...
      Read more
      IT Management

      Intuit’s Nhung Ho on AI for the...

      James Maguire - May 13, 2022 0
      I spoke with Nhung Ho, Vice President of AI at Intuit, about adoption of AI in the small and medium-sized business market, and how...
      Read more
      Applications

      Kyndryl’s Nicolas Sekkaki on Handling AI and...

      James Maguire - November 9, 2022 0
      I spoke with Nicolas Sekkaki, Group Practice Leader for Applications, Data and AI at Kyndryl, about how companies can boost both their AI and...
      Read more
      Cloud

      IGEL CEO Jed Ayres on Edge and...

      James Maguire - June 14, 2022 0
      I spoke with Jed Ayres, CEO of IGEL, about the endpoint sector, and an open source OS for the cloud; we also spoke about...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2022 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×