By leveraging mobile unified communications (mobile UC) to mobilize workers' desk phones, enterprises can ensure that their employees are continuously reachable, regardless of their location. This means they are more available for customers and colleagues, and they can answer questions or provide information as quickly as possible. Mobile UC also ensures that enterprises reduce their dependency on the expensive cellular network, relying more on Wi-Fi for placing calls. This can mean major cost savings each month.
These business requirements apply to state court systems as well. The state court system of New Mexico, for example, is similar to any commercial business. It has a major requirement to improve its system for providing value to its customers-in this case, the taxpayers.
From presiding judges to probation officers, employees of the court system move about constantly. Whether they are in the field moving between four courthouse locations, or simply roaming among rooms within a single courthouse, the staff is constantly on the move. There is a genuine need to mobilize as many employees as possible, while at the least possible cost.
Mobile UC solution increases employee productivity
For us at the Thirteenth Judicial District Court in Albuquerque, NM, the solution for mobilizing more employees at the lowest cost came in the form of a mobile UC solution from DiVitas Networks. But, to arrive at this conclusion, we first had to investigate what would work-and what would not. We also had to decide which groups of highly-mobile staff would use the new solution. Here are two things we learned during this process:
1. The first thing we found out early on was that throwing more basic cell phones at the problem was not the solution. In our case, within the Thirteenth Judicial District Court, we have four separate court locations. Every time we need to have a meeting in one location, the probability is high that the majority of attendees are going to be elsewhere, on-site at some other court. We knew that staying connected by voice and text (that is, IM and e-mail) was paramount to keeping this busy court system working efficiently. But, buying more basic cell phones was too expensive. And it wasn't going to yield the desired increase in employee availability and productivity.
2. The second thing we learned was that seamless roaming, combined with UC applications (IM, Presence, e-mail, voice, etc.), addressed our need for continuous availability at the least possible cost. We found that the mobile UC capabilities in the solution we chose combined to create a solution that dramatically increased our staff productivity while reducing our costs. After investigating the cost and benefits of the solution, we realized that we would save money and realize our ROI very quickly.