HP Aims Tool at Small Business

Router designed to rein in document output.

On the way Hewlett-Packard Co. last week released a document router for small to midsize businesses.

Special delivery The HP Document Router is designed to take a document from any application—desktop, midrange or client/server—and deliver it through fax machines, printers, the Web or e-mail.

Help for the help desk The goal is to better manage the output of documents—including notification—and reduce the number of help desk calls. HP, of Palo Alto, Calif., estimates that 70 percent of all help desk calls revolve around output failures.

Smaller firms The router will be attractive to smaller companies, which have less technical infrastructure and tighter IT budgets than their larger counterparts.

Plug and play The router, a simple plug-and-play device, sells for $12,000 to $70,000. The first release focuses on enterprise intranets.