Managed Objects Inc. on Monday will deliver some new guidance in the quest to make IT more business centric when it launches a pair of new management tools focused on the end user experience.
The McLean, Va., company will introduce its new Business Experience Manager, which provides end user and application performance monitoring and reporting, as well as its new Business Data Integrator, which allows users to combine business metrics with performance measurements for IT infrastructure elements.
Business Experience Manager is unique in its ability to combine both performance monitoring of synthetic transactions generated against a Web application as well as real, end user response times—without using agents, according to Siki Giunta, CEO of the McLean, Va., firm.
“We decided to touch the application and end user directly, and use the same platform to talk to line of business managers and maximize the service that IT delivers,” she said.
One beta customer working with Business Experience Manager believes the synthetic transactions and end user response time data will be a great complement to their existing infrastructure element instrumentation, according to the user at a large financial institution, who asked not to be named.
“Business Experience Manager will let us capture that data a couple ways. We can record transactions that typify an end user and replay them at select intervals. Also with the ability to put those tags in HTML so it captures end-to-end performance, we can on an as needed basis drill down deeper to find out where the problem areas are. It breaks the transaction down by segments, so we know long how each spends on different infrastructure components,” said the user, who is a manager of application infrastructure and metrics.
The HTML tagging is the method that Managed Objects used in the Business Experience Manager to instrument and monitor J2EE application components. The company intends to add later support for .Net and Windows Management Interface applications.
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Rather than use scripting to develop synthetic transactions, Managed Objects sought to create an easy way to use instrumentation. “We built a micro Web server in our monitors. So we just record the URL, open the session and we record everything the end user does,” described Giunta.
Business Data Integrator, a complement to Business Experience Manager, integrates and cross-references business metrics with IT infrastructure availability and performance data. It requires no scripting or programming to get at business data, and it doesnt require data exports.
Examples of what it can incorporate include the volume of trading data specific to certain portfolios, or how many requests were made to an ATM machine, or the number of goods delivered in a location. “Were internally testing it against our accounting system, so we can see orders, license keys we give to customers—whatever is in your data scheme we can portal and monitor against it,” described Giunta.
Managed Objects expects that most of the data will be used for historical reporting to see how technology affects the bottom line, and where investments need to be made to improve it.
Both offerings are due next month.
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