Microsoft to Propel CRM

Microsoft is moving ahead with enhancements to its CRM suite despite the product's growing pains.

While experiencing growing pains related to its 10-month-old Microsoft CRM product, Microsoft Corp. is pushing ahead with technology enhancements to the customer relationship management software suite for small and midsize businesses.

Microsoft over the next 16 months will add integration, client support and migration technologies that will build on usability and performance enhancements in a recent upgrade to MS CRM. The Redmond, Wash., company hopes these will relieve the headaches some customers are having.

By next quarter, Microsoft plans to offer back-office integration between MS CRM and the companys Solomon business applications. Integration will be extended to Microsofts Navision and Axapta applications by the first quarter of 2005, officials said. Such integration already exists between MS CRM and Microsofts Great Plains applications.

Microsoft will offer a migration path from Outlooks Business Contact Manager to MS CRM by the first or second quarter of next year and will add Pocket PC client support for MS CRMs Sales application in the third quarter.

Next page: New Features in MS CRM 2.0