Review: FrontBridge TrueProtect Message Management Suite

For large enterprises that want to solve the spam problem with almost no administrative overhead, TrueProtect is a good choice.

Anti-spam service providers block spam before it even gets to an organizations mail servers, with no software or hardware to install or maintain. However, the service options are more expensive than the software and hardware options.

FrontBridge Technologies has a simple guiding principle when it comes to fighting spam: Spam has no place in the enterprise and should simply be done away with.

Even with this brassy attitude, FrontBridge provides end users with two effective methods of checking their filtered mail for false positives: Users can either log on to a Web site for a list of messages, or an e-mail digest can be mailed to the user. In either case, the end user can be given the authority to resurrect false-positive e-mail. During tests at WiscNet, no false-positive e-mail was detected.

Although eWEEK Labs liked the FrontBridge approach, WiscNet wanted more per-domain administrative control than TrueProtect offers. In particular, WiscNet judges were leery of TrueProtects limited white-list capabilities.

Aside from spam identification technologies, which we think are impressive and effective in TrueProtect, IT managers should consider privacy and security of e-mail when dealing with a third party.

We pressed company representatives on this point and feel comfortable recommending the company as a reliable, secure partner. FrontBridge data centers are certified with the American Institute of Certified Public Accountants SAS70 standards, which means that the infrastructure and data handling processes must pass rigorous third-party testing. The data centers are located throughout the United States, with additional locations outside the country. FrontBridge also implements extensive physical security procedures to ensure data privacy.

Senior Analyst Cameron Sturdevant can be reached at cameron_sturdevant@