Close
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Applications
    • Applications
    • Big Data and Analytics
    • Cloud
    • Development
    • Innovation

    Six Ways to Manage a Digital Workforce

    By
    Chris Preimesberger
    -
    December 19, 2018
    Share
    Facebook
    Twitter
    Linkedin
      Yumi.robot.salesforce

      As we head into 2019, the increased pervasiveness of artificial intelligence in applications paired with customers’ expectations for instant digital transactions is prompting organizations to reimagine how they will structure processes, operations  and personnel to deliver excellent customer experiences.

      An important undertaking for enterprises is to examine how business leaders should approach managing a hybrid human-digital workforce.

      According to Genpact research, 79 percent of AI leaders–companies generating the greatest impact from AI–expect their employees to be comfortable working alongside robots by 2020. Yet, this carries significant implications relative to reskilling, resourcing, and change management.

      How should leaders begin to prepare? In this eWEEK Data Points article, we present six recommendations from Sanjay Srivastava, chief digital officer at Genpact.

      Data Point No. 1:  Start thinking about managing a digital workforce now, not tomorrow.

      As new technologies continue to disrupt traditional business models, companies need to design and implement structures and processes that address these changes. With this comes a new digital workforce that combines man and machine to augment the capacity of each worker.

      Data Point No. 2:  Understand change management and why a smart approach is necessary.

      Often, companies overlook change management, which will create problems down the road – especially as some workers only consider the negative consequences of adding robots to the workforce. Companies need a clear and actionable change management strategy that will help mitigate risk and drive more successful implementations.

      Data Point No. 3:  Establish a strong governance protocol.

      In order for companies to manage a digital workforce successfully, they must centralize their workflow orchestration into a single view across locations, environments, and systems, which provides increased visibility across the entire workforce. Companies with strong governance protocols can easily identify any disruptions and deploy quick fixes for any issues.

      Data Point No. 4:  “Visualize” your operational workbench.

      In the past, companies could easily track when employees clocked in, clocked out and if they didn’t show up for work.  With the integration of robots, it’s difficult to track if a robot experiences a glitch. For instance, if there is a coding glitch in a CRM system, it can take time to isolate and potentially disrupt P&L numbers weeks after. A potential solution is to develop a “visualization dashboard” to track robots and critical assets.

      Data Point No. 5:  Be mindful of AI bias.

      AI bias can manifest itself in a number of ways (recruiting, sales, customer service), which can have unintended effects relative to managing a digital workforce. Often, the problem lies with faulty data input from humans – stemming from inherent human biases, bots emulating negative language that produces negative content. To avoid this, it’s critical for humans to identify conscious and unconscious biases, while training machines, to avoid these negative ramifications.

      Data Point No. 6:  Know AI’s limitations.

      There’s a common misconception that AI is more mature than it is – particularly in business. Understanding how far businesses can go with deploying AI solutions, and being aware of its inherent limitations, can help organizations better manage digital workforce planning.

      Chris Preimesberger
      https://www.eweek.com/author/cpreimesberger/
      Chris J. Preimesberger is Editor Emeritus of eWEEK. In his 16 years and more than 5,000 articles at eWEEK, he distinguished himself in reporting and analysis of the business use of new-gen IT in a variety of sectors, including cloud computing, data center systems, storage, edge systems, security and others. In February 2017 and September 2018, Chris was named among the 250 most influential business journalists in the world (https://richtopia.com/inspirational-people/top-250-business-journalists/) by Richtopia, a UK research firm that used analytics to compile the ranking. He has won several national and regional awards for his work, including a 2011 Folio Award for a profile (https://www.eweek.com/cloud/marc-benioff-trend-seer-and-business-socialist/) of Salesforce founder/CEO Marc Benioff--the only time he has entered the competition. Previously, Chris was a founding editor of both IT Manager's Journal and DevX.com and was managing editor of Software Development magazine. He has been a stringer for the Associated Press since 1983 and resides in Silicon Valley.

      MOST POPULAR ARTICLES

      Android

      Samsung Galaxy XCover Pro: Durability for Tough...

      Chris Preimesberger - December 5, 2020 0
      Have you ever dropped your phone, winced and felt the pain as it hit the sidewalk? Either the screen splintered like a windshield being...
      Read more
      Cloud

      Why Data Security Will Face Even Harsher...

      Chris Preimesberger - December 1, 2020 0
      Who would know more about details of the hacking process than an actual former career hacker? And who wants to understand all they can...
      Read more
      Cybersecurity

      How Veritas Is Shining a Light Into...

      eWEEK EDITORS - September 25, 2020 0
      Protecting data has always been one of the most important tasks in all of IT, yet as more companies become data companies at the...
      Read more
      Big Data and Analytics

      How NVIDIA A100 Station Brings Data Center...

      Zeus Kerravala - November 18, 2020 0
      There’s little debate that graphics processor unit manufacturer NVIDIA is the de facto standard when it comes to providing silicon to power machine learning...
      Read more
      Apple

      Why iPhone 12 Pro Makes Sense for...

      Wayne Rash - November 26, 2020 0
      If you’ve been watching the Apple commercials for the past three weeks, you already know what the company thinks will happen if you buy...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2021 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×