Conventional wisdom has it that, as the new breed of e-business consultancies fumbles, e-business customers will turn back to the safety of big, traditional...
Robert Bernard was evidently in a buoyant mood in July when, after having captained the merger of USWeb/CKS and Whittman-Hart Inc. to create MarchFirst...
Two of the leading crm developers, Nortel Networks Corp. and PeopleSoft Inc., this week will announce additions to their respective customer relationship management product...
Its ZanyBrainy.com llcs second holiday e-tailing season, and at the educational toy retailer, no ones going home early for the holidays.With the electronic retailing...
Although online holiday sales remain a relatively small pie, brick-and-mortar retailers this year aim to get their piece of it. Each of the big-three...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...