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    Service-Now Lets Users Be More Social

    Written by

    Cameron Sturdevant
    Published February 1, 2011
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      eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

      Chat and live-feed activity streams are part of the Winter 2011 SAAS ITSM platform. IT service desk users can now more easily “tiger team” tough support calls while increasing productivity by handling multiple chat support calls.

      Read my full review at eweek.com.

      Cameron Sturdevant
      Cameron Sturdevant
      Cameron Sturdevant is the executive editor of Enterprise Networking Planet. Prior to ENP, Cameron was technical analyst at PCWeek Labs, starting in 1997. Cameron finished up as the eWEEK Labs Technical Director in 2012. Before his extensive labs tenure Cameron paid his IT dues working in technical support and sales engineering at a software publishing firm . Cameron also spent two years with a database development firm, integrating applications with mainframe legacy programs. Cameron's areas of expertise include virtual and physical IT infrastructure, cloud computing, enterprise networking and mobility. In addition to reviews, Cameron has covered monolithic enterprise management systems throughout their lifecycles, providing the eWEEK reader with all-important history and context. Cameron takes special care in cultivating his IT manager contacts, to ensure that his analysis is grounded in real-world concern. Follow Cameron on Twitter at csturdevant, or reach him by email at [email protected].

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