1Social networks are targets
1. When reports surfaced this month that a new variant of the Koobface worm was slithering its way across Facebook, it became another entry into the book of malware targeting social networking sites. Security vendors expect more of the same in 2009, with attackers adding a touch of social engineering to infect users of sites such as MySpace and Facebook. For enterprises, users and even the social networking sites themselves, it may be time to take a firmer stance on security.
2Consolidations the rule in 2009
3Getting connected isnt optional
4Tweets are sweet
5Google is enticing SMBs
5. Google recently launched voice and video chat for Gmail, adding a new dimension to the Web mail application used by more than 50 million users. In fact, what started as a simple messaging app is starting to look a lot like Microsoft SharePoint. The Google solution may not appeal to large enterprises, but, by effectively dropping its own lightweight version of Skype into a Web-based messaging system, Google is building a solution that will work for SMBs.
7DiVitas ratchets up UC features
8The customer is king
9Blogs and wikis are most broadly deployed
9. According to a survey of eWEEK readers, blogs and wikis are the most broadly deployed apps in the Web 2.0 category. When asked which Web 2.0 technologies were deployed at their organizations, 49 percent of respondents said blogs and 48 percent said wikis. RSS came in a close third, selected by 43 percent of respondents.
10Relationships are shifting
10. A plethora of alternative information sources have changed the vendor-customer relationship from being highly vendor-centric to one in which customers and vendors each may have relationships with one another, with partners and distributors, and with other customers. Web 2.0 technologies enable CRM users to capitalize on these changes in profound ways. Salesforce Ideas, for example, allows users to suggest and then vote on new ideas, enabling organizations to identify the best ideas contributed by their employees, customers and partners.