1How Samsung Plans to Move Beyond Galaxy Note 7 Fire Debacle
2Samsung Pinpoints Battery Defect Causes
According to Samsung, its first-run and second-run Galaxy Note 7 units suffered from separate battery flaws. The first recall was due in part to an abnormal electrode within the battery that caused short circuits and overheating. In the second recall, Samsung found some batteries had manufacturing defects that caused direct contact between positive and negative electrodes, which also caused short circuits and rapid overheating. In other cases, the batteries failed because insulating tape was too thin or missing from the electrodes.
3Samsung Promises Improved Manufacturing Processes
Samsung has promised better quality control of manufacturing processes. For batteries, Samsung said it will use an “eight-point safety check test” that will include an analysis of a smartphone battery’s durability. Testers also will inspect the battery with the human eye and via x-ray to see how it operates while it charges. They even will disassemble the battery to ensure it’s safe.
4Better Hardware Designs Are in the Works
5Improved Software Functions
6A Focus on Batteries
7Reliance on Outside Help
8The Galaxy Note 7 Could Live On
Samsung hasn’t ruled out the possibility of bringing back the Galaxy Note 7. In fact, the company is reportedly working on refurbishing the Galaxy Note 7 with batteries that aren’t subject to the aforementioned flaws. It’s possible, though not confirmed, that Samsung sells refurbished Galaxy Note 7 units this year.
9Samsung Isn’t Turning Its Back on Galaxy Note
In an interview with CNET, Samsung confirmed that it will maintain the Galaxy Note branding. The company said that it’s working on a Galaxy Note 8 that could find its way to store shelves later this year. Samsung didn’t share many details on its plans, but said that the handset will be designed to improve its relationship with customers and still deliver innovative features.
10Next Up: The Samsung Galaxy S8
Samsung confirmed it’s working on a new high-end handset called the Galaxy S8. Over the last several months, rumors have been swirling over what the company has planned for the device. Samsung didn’t announce its plans, but tossed water on reports the smartphone would be unveiled at Mobile World Congress in Barcelona in February. It appears now that Samsung could be planning to showcase the new device in April.
11More Value for the Price
Samsung has a lot of fixing to do in its relationship with customers. So, the company is trying to bundle major innovations and new features into its upcoming high-end devices. But Samsung is also cognizant of its need to rebuild relationships. Look for Samsung to offer some of its most compelling devices in recent memory while also keeping prices in check. Samsung’s handsets this year might prove more appealing than ever.