Employees who need mobile UC
We identified what groups of our employees have the highest mobile bills, and which are being the least productive (based on existing mobile communications solutions). We immediately identified four primary groups of court workers who had the greatest need for mobile UC: probation officers, judges, administrative staff and staff attorneys.
Here's how their jobs play out, and how we will save money while making them more productive:
1. Probation officers
Today, a major part of a probation officer's day is spent in the field, monitoring their assigned cases as they move them through the court system. This is especially true with cases involving people with substance abuse problems, as they are usually required to participate in specialized programs. With our new mobile UC solution in place, probation officers can spend time in the field while simultaneously maintaining contact with their colleagues as though they were in the office. They can take advantage of free Wi-Fi whenever possible, which saves money. And they can use free IM versus text messaging, another cost-cutting measure. One big benefit with free IM is that they don't need to be connected to Wi-Fi to use it, and their communication is in real time.
The job of a judge can be deceiving. Although they may be physically presiding over a court room case, they juggle multiple calendars and overlapping appointments-even if it's by phone, e-mail or IM. This mobile UC solution is providing us with a cost-efficient means of helping our judges overcome hurdles associated with their highly-mobile jobs and overlapping schedules. And we are lowering (rather than adding to) our mobile communications overhead.
3. Administrative staff
This mobile UC solution is also helping our administrative staff (that is, lobbyists, accountants and also judges) to get their jobs done more efficiently. For example, if there is a bill going through legislation, and a surprise result comes in (such as a committee vote going in an unexpected direction or a senator suddenly asks for unexpected information), the staff needs to react fast. This solution allows our administrative staff to contact the necessary people, regardless of where they are located when the news hits. This ability to act quickly can get the desired legislation pushed through.