Close
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Android
    • Android
    • Mobile

    Samsung Probing Claim of Fire in a Customer’s Replacement Note7 Phone

    By
    Todd R. Weiss
    -
    September 30, 2016
    Share
    Facebook
    Twitter
    Linkedin
      Note7

      Samsung’s problems with its recently recalled Note7 flagship smartphones may not yet be over.

      Three weeks after Samsung began a voluntary global recall on Sept. 2 of some 1 million Note7 phones due to at least 92 cases of battery fires or explosions, the company has received notice about at least one customer in China who said that his replacement Note7 was consumed by fire when he tried to charge it, according to a Sept. 27 story by CNNMoney.

      Samsung acknowledged to eWEEK that it has heard of the incident and said it is taking action to review the report. “We are currently contacting the customer and will conduct a thorough examination of the device in question once we receive it,” the company said in a Sept. 29 response to several inquiries.

      The owner in China, Hui Renjie, a 25-year old technology worker, told CNNMoney that he ordered the replacement phone online following the recall and that after charging it overnight he saw it smoking the next morning. It then burst into flames, he said, and shared a video he claimed portrayed the incident.

      “China was not included in that recall because the batteries in the phones sold there came from a different supplier, Samsung said at the time,” according to the story. Four other such incidents were also reported in China since this report, the story continued.

      Samsung did not reply to additional questions from eWEEK about whether the phone in the alleged fire incident in China, including whether it involved one of the new devices distributed following the recall. Samsung said previously that the new devices issued since the recall include a battery made by another supplier.

      In a separate report, Samsung claims that more than 1 million customers around the world now have received and are using replacement Note7 smartphones that include batteries that are approved for use, according to a Sept. 29 story by Reuters. The approved batteries do not contain the flaws that allowed earlier batteries to catch fire or explode.

      “Samsung, in a statement issued on its China website, apologized to its consumers for failing to providing a detailed explanation why the smartphones on sale in China were safe, as they used batteries that came from a different supplier to those that could overheat,” the story reported. The new replacement Note7 phones that are being out for the original devices use the same unaffected batteries that continue to be supplied for the phones in the Chinese version, Samsung told the news agency in a statement.

      Samsung has said that some 90 percent of Note7 owners are staying with the model after returning their phones due to the global recall, according to a Sept. 27 eWEEK report.

      Some 1 million Note7 smartphones were recalled Sept. 15 by the U.S. Consumer Product Safety Commission after at least 92 battery fires or explosions were reported with the new phones due to a defect in the handsets’ batteries. The recall, known as Recall No. 16-266, applies to all Galaxy Note7 smartphones sold before Sept. 15, according to the agency. The move comes because “the lithium-ion battery in the Galaxy Note7 smartphones can overheat and catch fire, posing a serious burn hazard to consumers,” the agency said.

      Under the recall, the CPSC advised owners of the affected smartphones to immediately stop using and power down the recalled Galaxy Note7 devices purchased before Sept. 15 to prevent further fires or injuries.

      The Samsung Note7 has been sold through AT&T, Best Buy, Sprint, T-Mobile, U.S. Cellular and Verizon, as well as through Samsung and other websites from August 2016 through September 2016 for between $850 and $890.

      Consumers are being urged to contact their wireless carriers or the store where they bought their phones for a replacement Note7 phone that is free of the defect or for a refund of their purchase price. Galaxy Note7 owners can also contact Samsung toll-free at (844) 365-6197 anytime or go online at www.samsung.com to replace their phone or arrange a refund, according to the CPSC.

      Samsung had announced its own voluntary initial recall program on Sept. 2 before the CPSC recall.

      Todd R. Weiss
      As a technology journalist covering enterprise IT for more than 15 years, I joined eWEEK.com in September 2014 as the site's senior writer covering all things mobile. I write about smartphones, tablets, laptops, assorted mobile gadgets and services,mobile carriers and much more. I formerly was a staff writer for Computerworld.com from 2000 to 2008 and previously wrote for daily newspapers in eastern Pennsylvania. I'm an avid traveler, motorcyclist, technology lover, cook, reader, tinkerer and mechanic. I drove a yellow taxicab in college and collect toy taxis and taxi business cards from around the world.

      MOST POPULAR ARTICLES

      Cybersecurity

      Visa’s Michael Jabbara on Cybersecurity and Digital...

      James Maguire - May 17, 2022 0
      I spoke with Michael Jabbara, VP and Global Head of Fraud Services at Visa, about the cybersecurity technology used to ensure the safe transfer...
      Read more
      Cloud

      Yotascale CEO Asim Razzaq on Controlling Multicloud...

      James Maguire - May 5, 2022 0
      Asim Razzaq, CEO of Yotascale, provides guidance on understanding—and containing—the complex cost structure of multicloud computing. Among the topics we covered:  As you survey the...
      Read more
      IT Management

      Intuit’s Nhung Ho on AI for the...

      James Maguire - May 13, 2022 0
      I spoke with Nhung Ho, Vice President of AI at Intuit, about adoption of AI in the small and medium-sized business market, and how...
      Read more
      Big Data and Analytics

      GoodData CEO Roman Stanek on Business Intelligence...

      James Maguire - May 4, 2022 0
      I spoke with Roman Stanek, CEO of GoodData, about business intelligence, data as a service, and the frustration that many executives have with data...
      Read more
      Applications

      Cisco’s Thimaya Subaiya on Customer Experience in...

      James Maguire - May 10, 2022 0
      I spoke with Thimaya Subaiya, SVP and GM of Global Customer Experience at Cisco, about the factors that create good customer experience – and...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2021 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×