Close
  • Latest News
  • Artificial Intelligence
  • Video
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Subscribe
Logo
  • Latest News
  • Artificial Intelligence
  • Video
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Subscribe
    Home Android
    • Android
    • Mobile

    Samsung Updates Its On-Device Customer Support App

    Written by

    Todd R. Weiss
    Published April 1, 2016
    Share
    Facebook
    Twitter
    Linkedin

      eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

      Samsung has released Version 3.0 of its Samsung+ customer support app, which for the first time will give customers live remote help with their devices through the app.

      The updated app is available immediately through Google Play and can be downloaded to a wide variety of Samsung smartphones and tablets, bringing users more options for getting technical support on their devices. The Samsung+ app comes preloaded on select Samsung mobile devices, including the latest Galaxy S7 and Galaxy S7 Edge smartphones, depending on the carrier. It can be downloaded and installed by U.S. users on older Samsung devices.

      The live support features of the new app offer live support via video chat with the option to text, or phone support with a Samsung representative seven days a week, according to a March 31 announcement by Samsung.

      Also included is a new Samsung Assist feature that helps users get hands-on support, direct to their device screens, wherever they are located. Using Samsung Assist, users can get help from Samsung support representatives who can remotely operate and troubleshoot the device after being given permission by the customer. This feature is currently available on the latest Galaxy S7 and Galaxy S7 Edge smartphones and will be added to other Galaxy devices and tablets through carrier updates over the coming weeks, according to Samsung.

      Another new feature of the Samsung+ app is a self-guided support option, called On Demand Answers, which provides FAQs and troubleshooting tips that aim to help users solve their device issues on their own.

      A new Device Diagnostics feature monitors a device’s battery health, data and security and offers tools that can help users optimize their device battery life and organize and streamline their on-device storage.

      The app also includes an available library of tips and tricks and personalized support to help users do more with their devices, and even includes tips and tricks for Samsung home appliances and consumer electronics to make it easier for users to gain access to that information.

      A new Community feature is also now in the Samsung+ app, giving users the opportunity to gain access to more content about Samsung and its products. A Galaxy Life feature gives users personalized offers, discounts on the latest Samsung products and other promotions.

      Existing Samsung smartphones that will work with Samsung+ include the Samsung Galaxy S7, Samsung Galaxy S7 Edge, Samsung Galaxy S6 (including the Active model), Samsung Galaxy S6 Edge, Samsung Galaxy S6 Edge+, Samsung Galaxy S5 (including the Active and Sport models), Samsung Galaxy S4 (including the Active and Mini models), Samsung Galaxy S III, Samsung Galaxy S II, Samsung Galaxy Note 5, Samsung Galaxy Note 4, Samsung Galaxy Note Edge, Samsung Galaxy Note 3 and Samsung Galaxy Note II.

      Samsung tablets that will work with the latest app are the Samsung Galaxy Tab A (8- and 9.7-inch), Samsung Galaxy Tab S2 (8- and 9.7-inch), Samsung Galaxy Tab S (8- and 10-inch), Samsung Galaxy Tab Pro (8-, 10- and 12-inch), Samsung Galaxy Tab 4 (7-, 8- and 10-inch), Samsung Galaxy Tab 3 (7- and 8-inch and Lite), Samsung Galaxy Tab 2 (7- and 10-inch) and Samsung Galaxy Note (8- and 10-inch and Pro 12-inch).

      Samsung’s latest flagship smartphones, the Galaxy S7 and the Galaxy S7 Edge, went on sale on March 11 in the United States. The handsets are water-resistant and are powered by Qualcomm quad-core 2.15GHz/1.6GHz processors for U.S. users and include 4GB of LPDDR4 memory, 32GB of built-in storage, microSD expansion slots, a 12-megapixel dual-pixel rear camera and a 5-megapixel front-facing camera. The Galaxy S7 Edge features a 5.5-inch quad-HD Super AMOLED display and a screen that wraps around both right and left edges of the device, while the Galaxy S7 has a 5.1-inch quad-HD Super AMOLED display. Both models run on the Android 6.0 Marshmallow operating system.

      Todd R. Weiss
      Todd R. Weiss
      Todd R. Weiss is a seasoned technology journalist with over 15 years of experience covering enterprise IT. Since 2014, he has been a senior writer at eWEEK.com, specializing in mobile technology, smartphones, tablets, laptops, cloud computing, and enterprise software. Previously, he was a staff writer for Computerworld.com from 2000 to 2008, reporting on a wide range of IT topics. Throughout his career, Weiss has written extensively about innovations in mobile tech, cloud platforms, security, and enterprise software, providing insightful analysis to help IT professionals and businesses navigate the evolving technology landscape. His work has appeared in numerous leading publications, offering expert commentary and in-depth analysis on emerging trends and best practices in IT.

      Get the Free Newsletter!

      Subscribe to Daily Tech Insider for top news, trends & analysis

      Get the Free Newsletter!

      Subscribe to Daily Tech Insider for top news, trends & analysis

      MOST POPULAR ARTICLES

      Artificial Intelligence

      9 Best AI 3D Generators You Need...

      Sam Rinko - June 25, 2024 0
      AI 3D Generators are powerful tools for many different industries. Discover the best AI 3D Generators, and learn which is best for your specific use case.
      Read more
      Cloud

      RingCentral Expands Its Collaboration Platform

      Zeus Kerravala - November 22, 2023 0
      RingCentral adds AI-enabled contact center and hybrid event products to its suite of collaboration services.
      Read more
      Artificial Intelligence

      8 Best AI Data Analytics Software &...

      Aminu Abdullahi - January 18, 2024 0
      Learn the top AI data analytics software to use. Compare AI data analytics solutions & features to make the best choice for your business.
      Read more
      Latest News

      Zeus Kerravala on Networking: Multicloud, 5G, and...

      James Maguire - December 16, 2022 0
      I spoke with Zeus Kerravala, industry analyst at ZK Research, about the rapid changes in enterprise networking, as tech advances and digital transformation prompt...
      Read more
      Video

      Datadog President Amit Agarwal on Trends in...

      James Maguire - November 11, 2022 0
      I spoke with Amit Agarwal, President of Datadog, about infrastructure observability, from current trends to key challenges to the future of this rapidly growing...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2024 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.