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1Dell Survey Uncovers Challenges to Providing UC to Remote Workers
2While More Workers Are on the Move …
3… Getting UC Capabilities to Those Workers Isn’t Easy
Ninety-five percent of respondents—all of whom are responsible for managing UC platforms—said that they face hurdles in delivering quality UC service to remote workers, and that the situation is aggravated by the fact that 79 percent of them rely on users to alert them to quality-of-service issues, which means IT staffs never know about many of the problems.
4A Lack of Insight Can Cause Problems
5The Dangers of UC Problems
If workers aren’t getting the UC experience they need, they’ll turn to unsupported communication tools, according to Dell. That’s an issue for IT staffs—77 percent of survey respondents said they have data security concerns when it comes to unsupported technologies, and 55 percent are concerned about maintaining regulatory compliance.
6Investing in UC Continues, but Adoption Issues Persist
7It’s Not Always Easy to See the Impact of UC
8Fixing the Problems
9The Risky Side of UC
10Keep Track of How Remote Workers Use UC
Among the steps businesses can take to improve the situation is to find ways to track and trend remote workers’ use of the technologies. If an organization can get better insight into how workers are using the UC technology, they can improve the user experience and proactively monitor for any compliance and data loss concerns. They also can improve adoption by taking steps such as remotely deploying an updated UC client.
11Keeping an Eye on Quality of Experience
Remote workers are in a less managed environment, which means a greater chance of something reducing the quality of the experience. For example, having to use a VPN connection while running audio or video features can lead to latency issues. Getting a better view on a remote worker’s experience—from the make and model of the device to the network connection type—helps IT staffs better find and address problems.
12Do the Same for Issues Facing Remote Workers
There are any number of challenges facing remote workers, from the endpoint device to the UC client software and type of external network connection they’re using. Better insight into all aspects of remote workers’ environments makes it easier to take corrective action when needed. For example, knowing what versions of Microsoft’s Skype for Business software the worker is running will enable IT staffs to know whether an employee needs an upgrade or to proactively prevent particular outdated versions from connecting.