Close
  • Latest News
  • Artificial Intelligence
  • Video
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Artificial Intelligence
  • Video
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Latest News
    • Networking

    Whaleback Updates PBX Service for SMBs

    Written by

    Patrick Hoffman
    Published December 5, 2006
    Share
    Facebook
    Twitter
    Linkedin

      eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

      Whaleback Systems announced Dec. 5 the second release of its CrystalBlue Voice Service, which will offer small and midsize businesses new telephony calling features, hosted applications and other features.

      The Portsmouth, N.H. provider of managed IP telephony services, calls the new service the “Cuttyhunk” release, which features an improved KSU (key systems unit) and IP PBX (private branch exchange) calling functionality.

      The latest telephony service from Whaleback also features a hosted desktop fax service as well as new calling plan options, giving SMBs the opportunity to be productive in the workplace.

      “Whaleback customers receive an all-inclusive, flat-priced monitored and managed telephony service that makes the latest voice technology immediately available for SMBs, without the operational hassles of maintaining equipment or the feature limitations of business-class hosted IP/IP Centrex services,” Mark Galvin, Whaleback founder, president and CEO, said in a company release.

      The PBX service from Whaleback has improved its KSU features, such as Intercom Groups and Shared and Bridged Line Appearances that can be mapped on both local and remote phones.

      The Cuttyhunk release promises to include the following features:

      • Call diversion: Allows SMBs to customize their calls through options provided by their extension as well as the ability to forward calls to other destinations.
      • Call screening: Enables business users to see who is calling them so that they do not miss any important calls.
      • Handsfree answer: The called phone will be able to automatically answer and activate the intercom without a user having to pick up the handset or hit a button.
      • Personal automated attendant: With this feature, the business user will be able to customize an inbound call, providing users with a menu for routing options to reach a desk phone, cell phone, co-worker or a voicemail message.

      The new voice service also includes Page All and Page Zones, which enables a user to go off hook and broadcast a message through the telephone speakerphones to up to 100 extensions per suite and supports 10 zones.

      “Weve added these capabilities because SMB customers have grown accustomed to relying on these legacy KSU features every day to run their businesses,” Galvin said.

      /zimages/1/28571.gifAre virtual PBXes the next big thing? Click here to read more.

      As part of the CrystalBlue release, Whaleback will also feature OrcaFax, which is a desktop fax service that allows subscribers to send and receive fax messages from Microsoft Outlook or any other POP3 e-mail client.

      With OrcaFax, business users will also be able to print, store and forward faxes as PDF attachments as well as the ability to fax from a BlackBerry to a nearby fax machine when traveling.

      These services from Whaleback will be available immediately as existing Whaleback customers will be automatically upgraded to the Cuttyhunk system software release at no extra charge.

      OrcaFax will be $49.95 a month for the first subscriber for each SMB and $5.00 per month for each additional user.

      /zimages/1/28571.gif Check out eWEEK.coms for the latest news, views and analysis on voice over IP and telephony.

      Patrick Hoffman
      Patrick Hoffman

      Get the Free Newsletter!

      Subscribe to Daily Tech Insider for top news, trends & analysis

      Get the Free Newsletter!

      Subscribe to Daily Tech Insider for top news, trends & analysis

      MOST POPULAR ARTICLES

      Artificial Intelligence

      9 Best AI 3D Generators You Need...

      Sam Rinko - June 25, 2024 0
      AI 3D Generators are powerful tools for many different industries. Discover the best AI 3D Generators, and learn which is best for your specific use case.
      Read more
      Cloud

      RingCentral Expands Its Collaboration Platform

      Zeus Kerravala - November 22, 2023 0
      RingCentral adds AI-enabled contact center and hybrid event products to its suite of collaboration services.
      Read more
      Artificial Intelligence

      8 Best AI Data Analytics Software &...

      Aminu Abdullahi - January 18, 2024 0
      Learn the top AI data analytics software to use. Compare AI data analytics solutions & features to make the best choice for your business.
      Read more
      Latest News

      Zeus Kerravala on Networking: Multicloud, 5G, and...

      James Maguire - December 16, 2022 0
      I spoke with Zeus Kerravala, industry analyst at ZK Research, about the rapid changes in enterprise networking, as tech advances and digital transformation prompt...
      Read more
      Video

      Datadog President Amit Agarwal on Trends in...

      James Maguire - November 11, 2022 0
      I spoke with Amit Agarwal, President of Datadog, about infrastructure observability, from current trends to key challenges to the future of this rapidly growing...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2024 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×