Hewlett-Packard has signed a seven-year agreement with Eli Lilly and Co. to manage the pharmaceutical company’s computing and messaging infrastructures.
Under terms of the deal, announced Dec. 2, HP Enterprise Services-formerly its EDS unit-will host more than 45,000 mailboxes across all of Eli Lilly’s sites and will give service desk and site support for more than 60,000 employee desktops, notebooks and handheld devices.
Those services will span Eli Lilly sites in 84 countries, and the service desk support will come in multiple languages, according to HP officials.
Enabling the company to collaborate more efficiently with outside partners is a key part of the services deal, HP said. Along with the hosted messaging service, HP also will provide external Web hosting service, manage Eli Lilly’s Microsoft SharePoint environment and give identity and access management services, designed to protect SharePoint, employee workplace and other technology environments.
Given the global nature of the deal, HP will provide the services through its Best Shore network, a collection of sites around the world that deliver services from regional locations.
Mike Helm, senior vice president and CIO at Eli Lilly, said putting the infrastructure support into HP’s hands will enable his company to focus more of its resources into its core businesses rather than its IT environments.