Close
  • Latest News
  • Artificial Intelligence
  • Video
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Subscribe
Logo
  • Latest News
  • Artificial Intelligence
  • Video
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Subscribe
    Home Latest News
    • PC Hardware

    Dell Offers Twist on PC Management

    Written by

    Paula Musich
    Published July 15, 2002
    Share
    Facebook
    Twitter
    Linkedin

      eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

      Armed with new services and tools, Dell Computer Corp. set out on Monday to get its customers to take better care of their hardware.

      The Round Rock, Texas, computer maker announced a new remote monitoring service, offered through the Dell Premier Enterprise Support agreements, that gives customers the option to have hardware alerts or operating system alerts sent directly to Dell for assistance. The alerts are sent to Dell at the same time the customer receives them in the hopes of speeding responses to failures.

      The service is offered in four levels. The first level, included for customers with Gold or Platinum maintenance agreements, calls for Dell implementation of systems management at the customer site. It includes the Dell OpenManage console and a specified number of managed nodes. At the second level, Dell systems management tools can email up to 250 types of hardware alerts to the Dell Expert Center.

      The third level includes the first two levels plus operating system alerts. The fourth includes all of the above, plus Dell will run diagnostics on an agreed upon number of servers, analyze the results and send customers quarterly reports, which can be accessed via a browser.

      Along with the new services, Dell also announced a native Linux management console. The console, based on Dell management agent integration with BMC Software Inc.s Patrol for Linux, will receive Dell-specific hardware alerts.

      Dell officials said the moves were prompted by a Meta Group survey that found that as many as 75 percent of companies dont conduct even basic hardware management.

      “There are a lot of IT shops that manage at the application or database or network level, but not the hardware,” said Lance Osborne, product marketing senior consultant at Dell.

      The tool, combined with the Dell Express Administrator, will be available from both Dell and BMC in the August or September. The new services are available now from Dell.

      Related Stories

      • Dell Server Raises the Bar
      Paula Musich
      Paula Musich

      Get the Free Newsletter!

      Subscribe to Daily Tech Insider for top news, trends & analysis

      Get the Free Newsletter!

      Subscribe to Daily Tech Insider for top news, trends & analysis

      MOST POPULAR ARTICLES

      Artificial Intelligence

      9 Best AI 3D Generators You Need...

      Sam Rinko - June 25, 2024 0
      AI 3D Generators are powerful tools for many different industries. Discover the best AI 3D Generators, and learn which is best for your specific use case.
      Read more
      Cloud

      RingCentral Expands Its Collaboration Platform

      Zeus Kerravala - November 22, 2023 0
      RingCentral adds AI-enabled contact center and hybrid event products to its suite of collaboration services.
      Read more
      Artificial Intelligence

      8 Best AI Data Analytics Software &...

      Aminu Abdullahi - January 18, 2024 0
      Learn the top AI data analytics software to use. Compare AI data analytics solutions & features to make the best choice for your business.
      Read more
      Latest News

      Zeus Kerravala on Networking: Multicloud, 5G, and...

      James Maguire - December 16, 2022 0
      I spoke with Zeus Kerravala, industry analyst at ZK Research, about the rapid changes in enterprise networking, as tech advances and digital transformation prompt...
      Read more
      Video

      Datadog President Amit Agarwal on Trends in...

      James Maguire - November 11, 2022 0
      I spoke with Amit Agarwal, President of Datadog, about infrastructure observability, from current trends to key challenges to the future of this rapidly growing...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2024 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.