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The recent release of Zoho CRM Enterprise Edition is a step toward making the software-as-a-service application a good choice for handling sales and customers for a business. A few of the key features added in this release include SSL (Secure Sockets Layer) security, the ability to manage access and security based on customized user roles, and integration with the Zoho Sheet spreadsheet application. I was able to take a quick first look at the Enterprise Edition of Zoho CRM and came away impressed with its usability and core feature set. While it may not compete with Salesforce.com and other applications in high-end requirements or the ability to run very large companies, Zoho CRM Enterprise Edition looks to be a valid option for many small and midsize businesses. Using this new version of Zoho CRM I was able to create a number of custom roles for my business, such as vice president, director and regional manager. Once these roles were created new users could be assigned to them and, most importantly, security settings for content and data within the site could be controlled based on a user’s role. Zoho CRM has good customization capabilities for most fields and lists within the application, making it possible to use the proper terms, industries and criteria for a specific business type. I also liked the extensive options for importing external information and contacts. Of course, one of the most attractive options about Zoho CRM Enterprise Edition is its pricing. The Enterprise Edition is priced at $25 per user per month (a free personal version supports three users). Those wishing to get a preview of the capabilities of Zoho CRM Enterprise Edition can access a free online demo here.