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    Cresta’s Zayd Enam on How AI is Changing Call Centers

    Artificial intelligence is making major advances that enable it to play a more supportive role for staff in call centers.

    By
    James Maguire
    -
    November 8, 2021
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      eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More.

      I spoke with Zayd Enam, CEO of Cresta, about the major trends in artificial intelligence – including recent tech advances – that enable this emerging technology to play a more supportive role for staff in call centers.

      James Maguire
      James Maguire
      James Maguire is eWeek's Senior Editor and has been reporting on emerging technology for more than 15 years. He has won two ASBPE Awards of Excellence for in-depth feature articles about cloud computing and artificial intelligence. He has covered the gamut of enterprise and consumer technology, and regularly communicates with leading IT newsmakers, vendors and analysts.

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