Monthly Archives: May 2001
When Customers Manage the Relationship
Theres a new fad in customer relationship management software: proactively encouraging customers to participate in buying decisions.Using what one company calls "customer participation management,"...
SOHO No Go
For the past six months, Interactive Weeks Middle Coast crew has been casting about for a decent small office/home office high-speed Internet connection that...
The Death of Killer Apps
You know its going to be a long, tough dry spell for technological innovation when the search for coffee beans becomes touted as the...
Business Cards the E-Way
Corex Technologies Corp., in Cambridge, Mass., next month will release the latest version of its CardScan scanner, which scans business cards and puts the...
Targeting Services Firms
Lawson Software Inc. is ready to push into vertical services but faces competition there from larger ERP developers such as PeopleSoft Inc.At its Conference...
The New Web Services Battleground
When IBM launched its web services platform last week, the company made sure to note that its approach was more standards-based and open than...
E-CRM: Making the Customer King?
In the friction-free Internet marketplace, vendors are under constant pressure to match the lowest price that a buyer can find—with at least one supplier,...
Can You Collect on ROI?
Return on investment is rapidly becoming a prerequisite to selling into midsize and large corporations, making the up-front preparation far more time-consuming and making...
PKI Woes Take Toll On Leading Firms
As two leaders in PKI scramble to refocus their businesses in the hopes of a steadier revenue stream, corporate users are again wondering if...
Keynote Enters the Enterprise
Keynote Systems Inc. will straddle both sides of the firewall with a performance monitoring tool that can show IT operators how applications are performing...