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Yearly Archives: 2021
Vonage Adds Conversational Commerce with Acquisition of Jumper.ai
Vonage is expanding its cloud application programming interface (API) communications portfolio with the acquisition of Jumper.ai, a Singapore-based provider of omnichannel conversational commerce and...
Capital One’s Cat Posey on How to Build a Machine Learning Team
I spoke with Cat Posey, Sr. Technology Director, Machine Learning, at Capital One, about strategies for effective collaboration in machine learning, including the value...
Beyond CX: A Digital Playbook for Thriving in a Hyper-Customer-Centric World
When the telecom giant Vodafone decided to shift its entire global enterprise to a single digital environment, it clearly had its 300 million customers...
Dialpad Rounds Out its CCaaS with Acquisition of Koopid
This week, cloud communications provider, Dialpad, announced it is acquiring Koopid. This is the third contact center as a service (CCaaS) move Dialpad has...
Cambridge Quantum’s Ilyas Khan on the Future of Quantum Computing
I spoke with Ilyas Khan, Director and CEO of Cambridge Quantum, about his forecast for milestones in the future of quantum computing; he also...
Why Data is the New Uranium
In 2017, The Economist published an oft-quoted article claiming that “Data is the new Oil.” The article pointed out that the world’s five most...
Better Proactive Security Strategies that Cost Less
On a typical Wednesday morning, a cloud security engineer enters the office at about 8:00 AM and spends the next two hours culling through...
Cisco Meraki Enables Scalable Hybrid Work
Hybrid work has been the single most important topic in my discussions with C-level executives at a company of all sizes. This isn’t just...
ThoughtSpot’s Ajeet Singh: “The Data Analytics Dashboard is Dead”
I spoke with Ajeet Singh, Co-founder and Executive Chairman, ThoughtSpot, about the search technology that’s central to ThoughtSpot’s data analytics platform, which he claims...
AWS’s Bratin Saha on How SageMaker is Advancing Machine Learning
I spoke with Bratin Saha, VP and General Manager, Machine Learning Services, AWS, about how the cloud has enabled machine learning, and SageMaker’s ability...