Zeus Kerravala

Earlier this month, Cisco Systems announced its Q2FY21 financial results, and the numbers were strong but not spectacular. While there are lots of publicly-traded companies in the markets Cisco populates (networking, security, collaboration, service providers), the company is viewed by many as a bellwether for tech spending because its portfolio is so broad. In fact, […]

Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated CX have the opportunity to become and sustain market leadership. Those that do not prioritize customer service will struggle to compete effectively in this “experience” economy. One interesting data point that […]

Cyber security and networking have been on a collision course for more than a decade. These two disciplines have historically operated in silos in which network engineers did network things and security practitioners focused solely on protecting threat protection. The two groups were often at odds with one another as security tools and processes often […]

It’s fair to say the COVID-19 pandemic has changed the world in ways we could never have imagined. In-store shopping has been replaced with on-line sales and curbside pickup, kids are learning remotely, and even live entertainment has been replaced with virtual events. For businesses, the biggest change has been the shift to work from […]

This weekend most of the world will be glued to televisions or smartphones as they watch the venerable Tom Brady play in his 10th Super Bowl (his first with the Tampa Bay Buccaneers after nine with New England) as he battles the much younger Patrick Mahomes and the Kansas City Chiefs. Brady will be gunning […]

Long known as a high-performance network vendor, Arista Networks has quietly been making a push into security. Last year, it made its first foray into cyber security when it acquired network detection and response (NDR) vendor, Awake Security. This was a logical move because Awake used network data and artificial intelligence (AI) to find threats. […]

The network was once an IT resource to which few business leaders paid attention. Most considered the network to be the “pipes” or the “plumbing” of a company and thought of it as a commodity. That opinion has been changing, because the network has rapidly increased in importance as digital transformation has taken hold in […]

Talkdesk has launched two new solutions that address some of the biggest COVID-19 challenges: vaccine rollout and emergency loan execution. The cloud contact center provider made both solutions available on Jan. 26 for organizations looking to speed up global vaccine administration and communication support and loan processing for small businesses. Every day matters when it […]

The year 2021 is not even a month old, and we’ve already seen a significant amount of news in the area of artificial intelligence. This is good to observe, because I believe AI will transform the way we work and live more than any technology since the birth of the Internet. AI is currently being […]

Since it was founded in 1984, Cisco Systems’ mission has been to use technology to change the way we work, live, learn and play. The company’s network, data center, collaboration and security products have allowed organizations to completely reimagine the way they operate. However, 2020 was a year like no other in our lifetime, and […]