Two of the nations three major long-distance carriers, AT&T and Sprint, have boosted the rate they charge consumers to recover their share of government...
This is the year Telecom turns down, then turns around.Its the year that the matricidal mega-Bells begin sucking the life out of consumer long-distance,...
Dwindling NumbersTroubled fast Internet service provider Covad Communications has turned loose another 400 workers, dropping its payroll to about 2,300. The cuts follow the...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...