Like any typical hospital, providence healthcare, a rehabilitation hospital in Toronto, has no shortage of information it needs to communicate to the public. This...
Pitney Bowes Inc.s nearly 2,000 field service technicians often found that they lacked critical customer service information at the times when they needed it...
EMC this week will unveil EMC Centera Chargeback Reporter and EMC Centera Seek, advanced search and reporting tools for use with active enterprise archives...
Microsoft Corp. made good this week on earlier promises to overhaul its online collaboration system for partners, a move some analysts and channel members...
Informatica Corp., which made a name for itself first in analytic software and then in business intelligence development, is changing its stripes again.
The company,...
Customer dissatisfaction is growing with Microsoft Corp.s delayed CRM release cycle, even as the Redmond, Wash., company has hired a veteran CRM executive to...
Computer Associates International Inc., better known for its security and network management software, is entering the business process management sector with a new process...
Web publishers wanting to make advertising revenue from their XML syndication feeds gained more options on Monday.
Kanoodle Inc. and Moreover Technologies Inc. launched a...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...