Close
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
Read Down
Sign in
Close
Welcome!Log into your account
Forgot your password?
Read Down
Password recovery
Recover your password
Close
Search
Logo
Logo
  • Latest News
  • Big Data and Analytics
  • Cloud
  • Networking
  • Cybersecurity
  • Applications
  • IT Management
  • Storage
  • Sponsored
  • Mobile
  • Small Business
  • Development
  • Database
  • Servers
  • Android
  • Apple
  • Innovation
  • Blogs
  • PC Hardware
  • Reviews
  • Search Engines
  • Virtualization
More
    Home Applications
    • Applications
    • IT Management

    Can Enterprises Move Fast Without Breaking IT?

    eWEEK INDUSTRY PERSPECTIVE: We all know that the current pandemic has greatly accelerated digital transformation, but new survey data from McKinsey starkly illustrates the true scale of change.

    By
    Anirban Chatterjee
    -
    February 22, 2021
    Share
    Facebook
    Twitter
    Linkedin

      No matter how tired people are of the term “digital transformation,” it still represents an imperative strategy for enterprises wishing to survive in today’s dynamic business environment, let alone see growth and increased market value. Companies wishing to reduce operating costs, improve their performance and increase their business velocity must transform.

      For IT Ops, this often means the following:

      • migrating to the cloud or creating hybrid-cloud architectures;
      • modernizing legacy applications;
      • embracing automation and AI through AIOps initiatives;
      • shifting to DevOps / SRE models–autonomous, decentralized teams that are product-focused; and
      • shifting to remote IT operations (since last year).

      We all know that the current pandemic has greatly accelerated this transformation, but new survey data from McKinsey starkly illustrates the scale of change. In 2020, IT operations teams everywhere struggled with the gargantuan task of quickly moving everyone remote while keeping IT systems alive and running for uninterrupted business operations. In the process, they accelerated not only remote operations, but the rest of the trends mentioned above.

      McKinsey stated: “In just a few months’ time, the COVID-19 crisis has brought about years of change in the way companies in all sectors and regions do business … the share of digital or digitally enabled products in their portfolios has accelerated by a shocking seven years.”

      [To see a larger view of this chart, click on it and select “Open in a New Tab.”]

      If you are seeing the data above for the first time, you could be forgiven for wondering if you’re interpreting it correctly. But you’re not; customers McKinsey surveyed reported that transformation projects expected to take well over a year to complete were actually accomplished in less than a month.

      While this is good news in many ways, it also poses growing challenges for IT operations teams: When you are moving that quickly, the risk of breakage increases as well.

      The growing challenges of moving fast

      The challenges of innovating and modernizing infrastructure and applications, often exacerbated by the necessity of speed, can be generally divided into three main areas:

      • Tooling and visibility issues: Missing monitoring tools, the wrong monitoring tools, or often too many monitoring tools can lead to the same problem: gaps in visibility. Teams are disoriented by too many sources of conflicting information. They are either missing critical events because of the lack of alerting capabilities, or they are bombarded with overwhelming alert noise.
      • Poor diagnostic capabilities and slower remediation: When teams are presented with competing, concurrent streams of data, they often end up with many false positives. This leads to IT Ops falling back to outdated processes for resolving issues, and this, in turn, leads to multiple teams involved in different applications or services participating in long and ineffective bridge calls or debugging sessions. This inefficient exchange of information across many stakeholders can end up wasting resources and increasing costs.
      • Manual workflows: All of the above leads to IT Ops teams not having time to adopt automation, as they are busy trying to put out fires. Teams and tooling often end up disassociated and siloed, leading them to continue to rely on manual processes.

      The price of moving fast and breaking

      Basically, IT Ops teams are stuck in reactive firefighting:

      • Despite investing in world-class monitoring tools, they’re still experiencing long outages, incidents and performance problems, which they are trying to solve in a myriad of individual consoles.
      • High-value experts are being pulled into fire-fighting and bridge calls from hell.
      • No easy answers to the “What changed?” and “What’s impacted?” questions, even for those experts.

      [To see a larger view of this chart, click on it and select “Open in a New Tab.”]

      So how do you move fast, get the full value of your existing tooling investments, and avoid performance issues and outages?

      Taking the risk out of innovation

      • First, put your observability in order. Ensure that you have observability tools that provide full visibility across your organization (to developers, operations teams, security, and even business executives) by monitoring everything, from your infrastructure and network to your applications and services, all the way to your end-users. Make sure your tools can connect your metrics, traces and logs, so you can see what is happening in your infrastructure and understand the context. The ability to view metrics from your infrastructure, applications and users and correlate them to traces and logs is essential. If possible, add in anomaly and outlier detection for intelligent alerting.
      • Then, add an event correlation and automation layer on top. Correlate the alerts your observability tools create into a drastically reduced number of high-level, insight-rich incidents by using machine learning and AI. Add context to these incidents by ingesting and understanding topology sources as well. Then use ML and AI to determine the root cause of these incidents, including correlating them with data streams from your change tools: CI/CD, orchestration, change management and auditing–to identify whether any changes that were done in your environment are causing these incidents.
      • [To see a larger view of this chart, click on it and select “Open in a New Tab.”]
      • Finally, automate as many manual processes you can. Seek out manual aspects of your incident management lifecycle and automate them, in order to free your IT Ops team from time-consuming tasks. By integrating with collaboration tools, you can also streamline the way your IT Ops teams work, allowing them to focus on modernizing and innovating the business.

      eWEEK Industry Perspective Guest Author is Anirban Chatterjee, Director Product Marketing at BigPanda.

       

      Anirban Chatterjee

      MOST POPULAR ARTICLES

      Big Data and Analytics

      Alteryx’s Suresh Vittal on the Democratization of...

      James Maguire - May 31, 2022 0
      I spoke with Suresh Vittal, Chief Product Officer at Alteryx, about the industry mega-shift toward making data analytics tools accessible to a company’s complete...
      Read more
      Cybersecurity

      Visa’s Michael Jabbara on Cybersecurity and Digital...

      James Maguire - May 17, 2022 0
      I spoke with Michael Jabbara, VP and Global Head of Fraud Services at Visa, about the cybersecurity technology used to ensure the safe transfer...
      Read more
      Big Data and Analytics

      GoodData CEO Roman Stanek on Business Intelligence...

      James Maguire - May 4, 2022 0
      I spoke with Roman Stanek, CEO of GoodData, about business intelligence, data as a service, and the frustration that many executives have with data...
      Read more
      Applications

      Cisco’s Thimaya Subaiya on Customer Experience in...

      James Maguire - May 10, 2022 0
      I spoke with Thimaya Subaiya, SVP and GM of Global Customer Experience at Cisco, about the factors that create good customer experience – and...
      Read more
      Cloud

      Yotascale CEO Asim Razzaq on Controlling Multicloud...

      James Maguire - May 5, 2022 0
      Asim Razzaq, CEO of Yotascale, provides guidance on understanding—and containing—the complex cost structure of multicloud computing. Among the topics we covered:  As you survey the...
      Read more
      Logo

      eWeek has the latest technology news and analysis, buying guides, and product reviews for IT professionals and technology buyers. The site’s focus is on innovative solutions and covering in-depth technical content. eWeek stays on the cutting edge of technology news and IT trends through interviews and expert analysis. Gain insight from top innovators and thought leaders in the fields of IT, business, enterprise software, startups, and more.

      Facebook
      Linkedin
      RSS
      Twitter
      Youtube

      Advertisers

      Advertise with TechnologyAdvice on eWeek and our other IT-focused platforms.

      Advertise with Us

      Menu

      • About eWeek
      • Subscribe to our Newsletter
      • Latest News

      Our Brands

      • Privacy Policy
      • Terms
      • About
      • Contact
      • Advertise
      • Sitemap
      • California – Do Not Sell My Information

      Property of TechnologyAdvice.
      © 2021 TechnologyAdvice. All Rights Reserved

      Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.

      ×