Storage infrastructure monster EMC is doing something right, for its customers and shareholders. Today the company announced record quarterly revenue results (um, this happens...
/images/stories/70x50/bug_knowledgecenter_70x70_(2).jpgFor Internet retailers, having friendly, knowledgeable customer service agents available to customers 24/7 can lead to a sustainable competitive advantage. The strategy has worked...
Google reportedly is poised to grab another chunk of the Internet, and once again it would be at Microsoft's expense.Michael Arrington at TechCrunch, citing...
Think of a business projector and you probably picture a typical front-projection setup in a conference room, with the projector mounted on the ceiling,...
SAN FRANCISCO-Facebook CEO Mark Zuckerberg introduced Facebook Connect, his company's first take on data portability.The project allows users to take their identity and friends...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...