ITL Metro, the competitive local exchange division of International Telecom, wanted to get into the lucrative central office exchange business. No problem — just...
Virtual central office technology is a business-to-business tool that is quickly moving into the home."For every sale I make to a business customer, I...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...