Dennis Callaghan

SAS Institute Inc. Monday will announce a new consulting service called the Information Evolution Assessment, which is designed to help organizations make better use of their information resources. The new service is based on SASs patent-pending Information Evolution Model (IEM), a system and method for describing how well a company manages and utilizes information as […]

Just two weeks after announcing its entrance to the hosted CRM application services space with its own solution, Siebel Systems Inc. announced Wednesday that it will acquire hosted CRM application services provider UpShot Corp. In a separate deal, Siebel also bought incentive compensation management software developer Motiva. The UpShot deal is valued at $70 million. […]

Siebel Systems Inc. is adding another arrow to its CRM quiver: a stand-alone business intelligence platform. Customers of the new Siebel Enterprise Analytic Platform 7.7 will be able to analyze not only customer data, as was previously possible, but also a variety of enterprise information. The product, which the San Mateo, Calif., company introduced at […]

SAN DIEGO—Siebel Systems Inc. introduced here Wednesday its Siebel Enterprise Analytic Platform 7.7 as the company extends its analytical offerings from CRM into enterprise business intelligence. The company expects to compete head-on with business intelligence platform vendors like Cognos Inc., Business Objects SA and MicroStrategy Inc. It will begin marketing technology it acquired from nQuire […]

SAS Institute Inc. announced Wednesday the acquisition of retail planning and merchandising intelligence software developer Marketmax Inc. The acquisition will give SAS Marketmaxs Retail Merchandise Planning applications and team of retail industry experts as SAS continues to build out its retail business intelligence offerings. Retail is a key vertical focus of SAS. The Cary, N.C.-based […]

Private equity firm Oak Investment Partners will acquire Pivotal Corp. and merge its operations with fellow CRM software developer Talisma Corp., Pivotal announced Wednesday. Oak Investment Partners, which has invested—and sometimes divested—in such technology companies as Compaq, Inktomi, InterNAP, Polycom, Primus, Seagate, Sybase and Divine, will pay $1.78 per share for Pivotal, plus an additional […]

SAN DIEGO—Siebel Systems Inc. made a number of announcements surrounding its Universal Application Network integration platform here Tues-day. The moves strengthened its ties with both IBM and Microsoft. The company announced at its Siebel User Week 2003 its Siebel Business Integration Applications 3.0, which adds new integration processes for sales management, service management and employee […]

Copernic, a company best known for consumer Web search technology, is announcing Tuesday its entrance into the enterprise search space, with a new product targeting small to medium-size businesses. The product, called Copernic Enterprise Search, can support searching repositories of up to 2 million documents. It will be offered free to companies with less than […]

SAN DIEGO—Siebel Systems Inc. CEO Tom Siebel Tuesday laid out his companys “CRM for Everyone” strategy during his afternoon keynote address here at the Siebel User Week 2003 conference. The strategy is designed to make Siebel CRM applications more pervasive at customer organizations. A key feature of the “CRM for Everyone” strategy is the new […]

Siebel systems inc. is taking another run at hosted CRM. Following its unsuccessful Sales.com hosted customer relationship management service a few years ago, the CRM vendor is now rolling out a new service in conjunction with IBM. Siebel CRM OnDemand, announced last week, will enable businesses to manage information on contacts, sales opportunities, products, prices, […]

IBMs lotus software division plans to bring its messaging and collaboration platforms, the legacy Domino offering and emerging Workplace suite, into feature parity by 2005 in anticipation of merging them. The move means that the parallel development tracks Lotus officials laid out about a year and a half ago will eventually merge into one, although […]

Siebel Systems Inc. plans to sell its new Siebel CRM OnDemand service heavily into its existing customer base, according to the executive heading up the companys latest foray into hosted customer relationship management services. Siebel and IBM announced Thursday that the two companies will team up to develop, market and deliver the service, which will […]