Dennis Callaghan

Siebel Systems Inc. and IBM announced Thursday that the two companies will jointly offer a hosted customer relationship management service to be known as Siebel CRM OnDemand. The two companies will team up to develop, market and deliver the service, which will be priced at $70 per user per month. The service will be used […]

IBM is beginning the transition of its Lotus Notes and Domino messaging and collaboration platform from stand-alone software packages to components of the emerging Lotus Workplace platform. Lotus Workplace, a Java 2 Platform, Enterprise Edition-based messaging and collaboration platform released earlier this year, will be the focus of IBMs Lotus Software division going forward. Notes […]

Reuters group plc. is working to make connectivity between disparate enterprise instant messaging software a reality with a new IM client. The company, by the first quarter of next year, plans to release a new version of its IM client that will link with other IM vendors networks and support group messaging and structured text […]

Reuters PLC and Microsoft Corp. on Tuesday are expected formally to announce a deal that will use new instant-messaging management technology from IMLogic Inc. to connect the Reuters IM and MSN Messenger IM services securely. Reuters is licensing IMLogics IM Manager platform and will deploy the software at its data centers to manage connectivity between […]

Connectivity between disparate enterprise instant messaging software got another boost this week when Reuters PLC and IBM announced that they will begin testing secure access between their respective IM offerings, Reuters Messaging and IBM Lotus Instant Messaging. Reuters earlier this month said it intends to do similar testing with America Online Inc.s AOL Instant Messenger […]

Business intelligence software developer Cognos Inc. continued to report positive revenue and earnings growth in its fiscal second quarter ended Aug. 31. The Ottawa, Ontario-based company posted revenues of $158.2 million, up from $129.1 million in the same period a year ago. Net income increased from $13.7 million to $18.2 million. License revenue increased from […]

Two months after being seriously injured in a car accident, Paul Berberian, co-founder, president and CEO of Raindance Communications Inc., announced his resignation from the teleconferencing company, effective immediately. Berberian will remain chairman of Raindances board of directors. Raindances CFO Nicholas Cuccaro will replace Berberian as president and CEO on an interim basis while the […]

Craig Conway, president and CEO of PeopleSoft Inc., had his hands full this summer closing a deal to purchase J.D. Edwards & Co. and fighting off an unresolved hostile takeover bid from Oracle Corp. In the meantime, developers working on the Pleasanton, Calif., companys TOE (total ownership experience) initiative readied ease-of-use enhancements to PeopleSofts enterprise […]

PeopleSoft Inc. plans to bring its Total Ownership Experience initiative, as well as its acquired J.D. Edwards technology, to its CRM suite next year. The Pleasanton, Calif., company will also develop a second suite of applications for the midmarket and certain industries, such as manufacturing, from the technology it obtained from J.D. Edwards, said officials […]

Enterprise resource planning and business intelligence software developers alike are improving analytics features in their respective CRM applications. SAP AG last week released new customer interaction center capabilities in Version 4.0 of its MySAP customer relationship management product. The new analytic capabilities are designed to improve inbound marketing operations, such as generating better, more personalized […]

Enterprise software developer SAP AG on Thursday announced new customer interaction center capabilities in Version 4.0 of its mySAP CRM product. The new analytic capabilities in the customer relationship management software suite are designed to improve inbound marketing operations, such as generating better personalized cross-sell and up-sell opportunities for call center agents who need to […]

ANAHEIM, Calif.—PeopleSoft Inc. executives detailed some forthcoming technology integrations from the companys acquisition of J.D. Edwards & Co. as well as some usability and applications management improvements slated as part of PeopleSofts Total Ownership Experience (TOE) initiative at the companys Connect customer conference here Tuesday. Ram Gupta, PeopleSofts executive vice president for products and technology, […]