Dennis Callaghan

IBM Corp. made several announcements Tuesday at its PartnerWorld conference in Las Vegas designed to extend the reach of its Lotus Workplace platform both to small and midsize businesses and to partner companies looking to build vertical solution offerings on Workplace. IBM is joining with AT&T Corp. to bundle the Lotus Workplace Services Express product […]

Like any typical hospital, providence healthcare, a rehabilitation hospital in Toronto, has no shortage of information it needs to communicate to the public. This includes information about programs and services, fundraising, press releases, the history of the hospital and its values and mission, any changes in building accessibility or parking caused by renovations, even job […]

Customer dissatisfaction is growing with Microsoft Corp.s delayed CRM release cycle, even as the Redmond, Wash., company has hired a veteran CRM executive to help get the product out the door. Brad Wilson, a former marketing executive with PeopleSoft Inc. and Epiphany Inc., joined Microsoft in early February, at the same time the company announced […]

Hyperion on Monday announced updates to dashboard technologies in both its business intelligence and compliance management suites, in an attempt to make it easier for users to access and manage more relevant data. On the business intelligence side, Hyperion Solutions Corp. is introducing a drag-and-drop wizard-driven dashboard development tool to its Hyperion Performance Suite 8.3, […]

Enterprises can take advantage of the collaboration capabilities offered by Web conferencing. Thats the message from WebEx Communications Corp. and Convoq Inc., which are rolling out offerings that target enterprises and small businesses. WebEx is announcing this week the third generation of its MediaTone network platform, on which the companys hosted Web conferencing application services […]

Spam accounted for more than 80 percent of business e-mails last year, and the arms race against it continues this year. Of particular interest to enterprises is the SMTP gateway, or edge protection, to stop not only spam but also spam precursors such as directory harvest attacks. Microsoft Corp., of Redmond, Wash., earlier this month […]

IBM announced Thursday a $100 million commitment to strengthen the development of its Lotus Workplace messaging and collaboration platform on Linux. The money will be spent over the next three years to build Linux extensions to Workplace, with the most significant piece being the development of a Linux client for Workplace. Workplace client support for […]

Enterprises, particularly in telecommunications, looking for help in customer self-service, SLA management, change management and customer analytics will be offered a new suite from Amdocs Ltd. Amdocs, best known for its telecom billing and customer management products, will announce this week Amdocs 6, an integrated suite of billing, CRM (customer relationship management), self-service, order management, […]

Integration, whether of applications, data sources or even development environments, remains a pressing need for enterprises, and new business intelligence software releases seek to address that need. Business Objects S.A., in San Jose, Calif., announced two new products in its XI family last week—Crystal Reports XI and Crystal Reports Server XI—while MicroStrategy Inc. announced Version […]

IBMs and Microsofts collaboration software strategies are headed for a collision this spring when they pit, respectively, all-in-one products against integrated, a la carte offerings. Microsoft Corp., in the first half of the year, plans to ship its LCS (Live Communications Server) 2005 for instant messaging and Web conferencing; its Live Communications Client, code-named Istanbul; […]

Functionality holes and a slow product-upgrade cycle have created headaches and opportunities for Microsoft Corp.s CRM partners. Those partners are looking to the long-awaited Version 2 of Microsofts customer relationship management suite—scheduled to be released to manufacturing in March—to plug the gaps in the product and make it easier to sell to their customers. Microsoft, […]

For the first time in more than four years, Siebel Systems Inc. saw quarterly revenues climb on a year-over-year basis in fourth-quarter 2004 earnings reported Thursday. For the period ended Dec. 31, Siebel reported total revenues of $392.4 million, up from $366.7 million in the same period a year ago. Siebels revenues had declined on […]