1Customer and Talent Needs Suffer From Lack of Digital Leadership
Most organizations do not have the digital capabilities required to be competitive today—and executive leaders do not appear to be up to the task of correcting this problem, according to a recent survey from Capgemini. The resulting report, titled “Understanding Digital Mastery Today,” reveals that customer experiences and day-to-day operations are suffering as a result, as few businesses deploy artificial intelligence (AI) and the internet of things (IoT) for these functions. Meanwhile, upgrading digital skills among staffers does not appear to be a top priority, further halting progress. Nearly 1,340 global business leaders took part in the research. This slide show presents key survey findings, with charts provided courtesy of Capgemini.
2Businesses Face Digital, Leadership Void
3Customer Experiences and Operations Suffer
4AI, IoT Seldom in Play
5Operations Underequipped for Tech Advancements
6C-Suite Falling Behind on Digital Transformation
7Data Missing From Decision-Making
8Employees Lack Collaboration Capabilities
9Inclusion Appears Elusive
10Analytics Absent From HR Initiatives
11Skills Stay Stuck in Neutral
Only 44 percent of respondents said that upskilling/reskilling digital skills is a top priority for their company. Just 40 percent said their leaders actively promote skills learning and development for employees.