Is cybercrime-as-a-service poised to become an actual business trend? Don't be surprised to see it happen in 2020.Security-breach news became so common in 2019...
With streaming video becoming more and more strategic in B2B and B2C user experiences, new-gen video platform provider Kaltura has decided now’s the time...
Tech vendors are so relentlessly focused on the future that it’s sometimes easy to forget the pragmatic demands that drive them. Sure, many customers...
Continuously connected customers with multiple devices and an endless number of interaction touchpoints aren't easy to engage. They’re on a multi-dimensional journey and can...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...