You can talk all you want about return on investment, core competencies, strategic initiatives or win-wins. No IT system in your company will really...
Where were you when the software went out?Salesforce.com executives and the companys customers are apparently agreeing to disagree over outages and their root causes.On...
SAP, one of the last major holdouts from the on-demand application market, has finally announced an online customer relationship management service, called the SAP...
The open-source community will see yet another offering in the systems management arena when Qlusters unveils its OpenQRM project.The company opted to take its...
Network appliance is working to broaden its appeal to enterprise customers by rolling out technology and services that pack more data onto backup disks...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...