Paula Musich

Compaq Computer Corp. last week put its stamp of approval on the MSP business model when it launched its new Remote Monitoring and Performance Reporting service. Compaq Global Services high-profile entry into the emerging services niche could spur greater acceptance of the new outsourcing services model. And its use of management service provider InteQ Corp.s […]

When response times degrade for hosted applications or Internet access seems to slow to a crawl, network managers have had to endure the finger pointing that ensues with service providers. But new technology from a small startup could give them the proof they need to take to the service provider to get the problems resolved. […]

Intel tomorrow will announce an expansion to its LANDesk desktop management suite targeted at the mid-market. Intels Software Products and Services Division is adding a new asset management service intended to take the burden of installation, management and maintenance of an asset management and inventory tool off the limited IT staffs at midsize companies or […]

BMC Software Inc. on Monday will continue to roll out products that exploit its new Patrol 7 distributed architecture for application management. The enterprise systems management provider, calling this the “Enablement Release,” shipped a new agent, made the Patrol management platform easier to install, and enhanced the security of the management suite. The latest release […]

In the race to integrate separate Web performance testing and application monitoring tools, little known Atesto Technologies Inc. hopes to take the lead with a new release of its Atesto Performance Suite. The Fremont, Calif., company next week will introduce Version 3.0 of the suite, claiming better integration than that achieved by Mercury Interactive Corp. […]

Network integrator Xtelesis Corp. on March 18 will launch its drive to take its managed network services nationwide. The Silicon Valley–based integrator-turned-managed-network-services provider plans to open new sales offices in about a dozen locations across the country over this year to take its remote network management services to a broader range of mid-sized companies. Unlike […]

Compaq Computer Corp. on Monday will put its stamp of approval on the management service provider business model when it launches its new Remote Monitoring and Performance Reporting service. Compaq Global Services is extending its Business Critical Services portfolio of remedial and consulting services to include monitoring of client servers, networks and applications over Internet […]

Novell Inc. continued to shuffle its executive deck last week with the departure of four more officials. The departures, made one day after Chief Technology Officer Carl Ledbetter was named senior vice president for engineering/research and development, are part of an ongoing executive-level restructuring taking place at Novell, said officials of the Orem, Utah, company. […]

Mercury Interactive Corp. came out with both barrels blazing last week, introducing an integration alliance with Citrix Systems Inc. and a release of its SiteScope monitoring tool that is integrated with its ActiveWatch performance monitoring service. Mercury, of Sunnyvale, Calif., is teaming with Citrix to create the first native load testing and performance monitoring tools […]

IBM, in a new campaign to exploit the tools it created to transform itself into an e-business company, announced last week that American Express Co. will market its electronic expense reporting system to thousands of small and midsize businesses. Amex, in New York, will market a customized version of the IBM Web-based expense reporting and […]

After surviving startup mode during the worst of the recession, network performance management vendor NetQoS Inc. on Monday announced a major new release of its SuperAgent tool. The Austin, Texas, company made its SuperAgent 2.0 appliance more appealing to larger enterprises by enabling administrators to set up multiple appliances from a central console and by […]

When response times degrade for hosted applications, or Internet access seems to slow to a crawl, network managers have had to endure the finger pointing that ensues with service providers. But new technology from a small startup could give them the proof they need to take to the service provider to get the problems resolved. […]