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AWS Goes Big with Contact Center Intelligence

eWEEK CLOUD SERVICES ANALYSIS: Artificial intelligence is redefining contact centers and AWS is taking a leading position.

How Catchpoint Brings Employee-Experience Monitoring to the Enterprise

eWEEK CLOUD SERVICES ANALYSIS: Understanding how applications perform for remote users has quickly become a critical skill set for today’s cloud enabled enterprises. Catchpoint reveals end-to-end performance statistics for employee devices, networks and applications--enabling enterprises to...

eWEEK Q&A: BMC CEO Ayman Sayed

eWEEK Q&A: Ayman Sayed, CEO of BMC Software since 2019, is a man who's seen a complete evolution in the IT business over a period of decades. His company connects dots on the internet and in data centers that few people have to think about.

Remembering the Lessons of 2020

eWEEK PERSPECTIVE: Beyond a pandemic, major security breaches, the weirdest national election in memory, wildfires and economic crises, there was still much to be learned from 2020 that we can take back into our daily lives.

How to Improve Remote Collaboration in 2021

eWEEK DATA POINTS: While every team will have a different remote experience, there are some things upon which companies can improve in the future. Here are some suggestions from an expert.

Top Cloud-Access Security Vendors for 2021

eWEEK TOP COMPANIES: A whole new sector of IT has sprung up in the last decade focused on cloud-access security--acronymed CASB (for cloud access security brokers)--which requires very different skills and tools from data center or campus-centric security.

How Contact Centers Aid in COVID-19 Vaccine Rollouts

eWEEK NEWS ANALYSIS: Contact center providers Avaya and Genesys step up to help fight the COVID-19 battle.

RingCentral Launches Free 'Smart' Video Meetings

eWEEK NETWORKING NEWS: RingCentral Glip is a free, unlimited, easy-to-use service that offers high-quality and high-availability video and audio conferencing, integrated with team messaging, file sharing, contact, task and calendar management.

Lesson from SolarWinds Hack: Why IT Should Rethink On-Premises Tooling

eWEEK SECURITY ANALYSIS: The targeted update from SolarWinds is getting a lot of grief for these issues; however, the fact is that any one of hundreds of similar applications used by the government could have been used in the same manner.
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Top Data Storage Vendors for 2021

eWEEK TOP COMPANIES: Here are the best data storage companies in enterprise IT, as compiled by eWEEK and using various analysts as guides.

How to Avoid Common Pitfalls Associated with IGA Implementations

eWEEK DATA POINTS: Identity Governance and Administration (IGA) is able to do several valuable things simultaneously: reduce security risk, strengthen compliance and improve efficiency through automation of processes. An industry veteran, Morten Boel Sigurdsson of Omada, shares five proven...

IT Science Case Study: How U.S. Census Bureau Embraced the Digital Age

eWEEK IT SCIENCE: Every 10 years, the Census Bureau must build an accurate address list of every housing unit, motivate people to respond, analyze the data and release the results. This gets harder every time, and its data-gathering and analytics systems needed updating in a big way.

How Data Theorem Brings Full-Stack Security to Multi-Platform Web Apps

eWEEK PRODUCT TEST AND REVIEW: As more and more enterprises move to the DevOps model to accelerate the development of software, many are finding that application security is often an afterthought. Data Theorem aims to bring visibility, control, and security to cloud applications.

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