Historically, IT teams operated separately from business users and established their own set of deliverables and KPIs. That’s mostly because legacy service management tools...
I spoke with top executives from The Rockefeller Foundation and Salesforce about efforts to regulate artificial intelligence, with the goal of building a solid...
Digital transformation, the urgencies of the pandemic and the broader emergence of software- defined enterprises mean that organizations now rely on applications more than...
It seems everything around us is getting smarter: smart phones, smart cars, smart thermostats, smart refrigerators, smart TVs, smart lights, smart homes, etc. –...
Managing IT at or beyond the edge of traditional corporate networks has been an important subject for years, especially among businesses that employ remote/branch...
The concept of “full stack observability” has become increasingly important as applications have become more dynamic and distributed. In fact, Cisco has invested billions...
While core system transformation efforts – digital transformation – traditionally receive the bulk of IT’s attention and resources, often resulting in multi-year initiatives that...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...