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Why Cisco Systems Acquired CloudCherry for CX Help

With slot machines, getting three cherries typically pays off big. With Cisco Systems’ contact center business, the company needs merely one cloud-delivered cherry to...

How Enterprises Use Fyle to Tame Expense Reporting

Here is the latest article in an eWEEK feature series called IT Science, in which we look at what actually happens at the intersection of...

How to Create a Microsoft Teams Structure

A Microsoft Teams structure allows organizations to create containers for work. Those work containers can be as arbitrary as an organization allows. Controlling the architecture...

Why NVIDIA’s Breakthrough in Conversational AI Is a Game-Changer

Last week, NVIDIA showcased a massive improvement in conversational artificial intelligence that has broad implications that are both good and bad. In effect, it...

IBM and the Past, Present, Future of Supercomputing

Contrary to the opinions of some commentators, it’s hardly a disaster for IBM that Cray was chosen by the Department of Energy (DOE) to...

Why CIOs Should Infuse AI, Marketing to Deliver Top-Flight CX

A few years back, Walker Research came out with a study reporting that by 2020, customer experience (CX) standards will overtake price and every...

How to Implement an AI-Enhanced, Intelligent Automation Platform

The dreaded trend term “digital transformation” is a bit worn out at this point for those of us who talk and write about it...

Toshiba Memory Launches XFMEXPRESS, Wins ‘Best of Show’ Award

SANTA CLARA, Calif.--Toshiba Memory America, which is changing its name to Kioxia (kee-OAKS-ee-uh) in October, had two home runs this week: It introduced its...

How to Train Your Chatbot to Be a Recruiting Machine

Recruiters have started embracing chatbots with full force, and they’re already seeing the results: Organizations that have implemented a chatbot powered by artificial intelligence...

How 5G Networks Can Pave Way for Long-Promised Industry Strides

Fifth-generation wireless networking, or 5G, is the latest advance in a series of mobile standards that propelled early generations of cellular calls, text messaging,...