With slot machines, getting three cherries typically pays off big. With Cisco Systems’ contact center business, the company needs merely one cloud-delivered cherry to...
A Microsoft Teams structure allows organizations to create containers for work. Those work containers can be as arbitrary as an organization allows.
Controlling the architecture...
Last week, NVIDIA showcased a massive improvement in conversational artificial intelligence that has broad implications that are both good and bad. In effect, it...
SANTA CLARA, Calif.--Toshiba Memory America, which is changing its name to Kioxia (kee-OAKS-ee-uh) in October, had two home runs this week: It introduced its...
Recruiters have started embracing chatbots with full force, and they’re already seeing the results: Organizations that have implemented a chatbot powered by artificial intelligence...
Fifth-generation wireless networking, or 5G, is the latest advance in a series of mobile standards that propelled early generations of cellular calls, text messaging,...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...