In a wide ranging conversation, Karl Strohmeyer, Chief Customer and Revenue Officer for Equinix, spoke about the rapidly evolving IT infrastructure market. Among the...
The gap between analytic aspirations and enterprise-scale ability is widening across a number of industries. Successful global market leaders are achieving returns above the...
Sage business thinkers have long espoused the value of being data-centric. Data-centric organizations demonstrate better decision making, improved customer experience, and enhanced operational efficiency.
Data-centric...
For those automating work and augmenting knowledge tasks, the COVID-19 crisis presented a big question: go big, or hunker down?
As part of an ongoing...
Customer satisfaction is the umbrella metric of any contact center. Our industry thrives on happy customers and top-notch experiences.
Delivering on that overarching goal has...
The 21st century is the age of Big Data. Now that we have data warehouses with massive capacity, cloud-operated computers with virtually unlimited storage...
Customer experience (CX) became the top brand differentiator in 2018, outpacing price, product quality and everything else. Businesses that offer a superior and differentiated...
The trickle-down effect of enterprise IT is as old as business technology. Vendors have long aimed new innovations at enterprises whose deep pockets and...